Author: Sean Fielding

Email-to-Flow is available on the Salesforce Appexchange. If you haven’t gotten a chance to review Introducing Email-To-Flow, a low-code Email Service – Sproket Logic, please do. This will give you a general overview of Email-to-Flow. If you have reviewed the article, let’s waste no time

Email-to-Flow is available on the Salesforce Appexchange. If you want to create a Case (or a lead for that matter) in Flow AND run assignment rules, you are out of luck. It’s a gap in Flow. Sure, there are workarounds. For example, you could

Email-to-Flow is available on the Salesforce Appexchange. If you haven’t gotten a chance to review Introducing Email-To-Flow, a low-code Email Service, please do. This will give you a general overview of Email-to-Flow. If you have reviewed the article, let’s waste no time and dive

Email-to-Flow is available on the Salesforce Appexchange. Before we dive into Email-To-Flow, let’s review Email Services. What are Email Services? Most simply put, Email Services are automated process that use an Apex class to process inbound email. Once an inbound email is received by

If you are considering deleting email-to-case attachments, here are a couple of considerations. First, you need to determine if the email-to-case process is set up to generate Attachments or Files. Salesforce Files replaced attachments and are now the recommended approach as they are shareable

Ok, you are right. Technically, since you are paying for your Salesforce licenses, Big Objects are not technically free. A better way to phrase this would be… Big Objects, the data storage you are paying for, but most likely not leveraging. Ok, now you’ve

Before we delve into the Email Scrubber solution, let’s review how Email Messages are stored. Take a simple example. Let’s take a simple example of a client looking for some refrigerator support. The client initiates a support request by sending an email to the

Setting up Connected app, Auth Provider, and Named Credentials Create a Connected App (App > App Manager > New Connected App) Connected App Name: Provide a unique value that description the app API Name: Keep the default. Contact Email: Enter a valid contact email

It seems like a simple question. As part of your Email-to-Case Routing Information set up, do you wish to Save Email Headers or not? What are Email Headers Anyway? Any discussions on Email Headers can head down a rathole quickly. So let’s keep it

If you are interested in this article, I assume you received a “Salesforce Platform API Versions 7.0 through 20.0 Retirement” or “Salesforce Platform API Versions 21.0 through 30.0 Retirement” notification from Salesforce. Why did I receive a notification? Salesforce has documented the pending API