by Sean Fielding / on 7 February, 2024

Are you ready for New Email Threading Behavior?

I know... I know. I started asking that same question back in 2022. At the time, the new threading behavior was a promising improvement over Ref I...
by Sean Fielding / on 2 February, 2024

Have social issues? Let’s remove annoying social media logos with File Wipe.

If you are leveraging Email-to-Case, chances are you are dealing with social media logos associated with email signatures. Example: Facebook i...
by Sean Fielding / on 29 January, 2024

Let’s Create a Connected App – Salesforce to Itself (with File Wipe)

What is a Connected App? A connected app is a framework that enables external applications to integration with your Salesforce instance. A typica...
by Sean Fielding / on 21 January, 2024

Let’s Talk About Email-to-Case Redirection

Case Deflection We all know about Case Deflection. As a refresher, Case Deflection is a set tools and processes that are put in place to enable c...
by Sean Fielding / on 16 January, 2024

New Year’s Resolution: Reduce Bit Bloat with Email Scrubber 2.0

What's in the latest version of Email Scrubber? Let's take a look. Now with more Bit Bloat Blocking We are constantly tweaking the Bit Bloat B...
by Sean Fielding / on 27 December, 2023

Is Email Scrubber Right for You?… Let’s Audit Your Instance

We believe Email Scrubber will quickly become your new friend. It will work tirelessly to continuously reduce the burden (and extra costs) associate...
by Sean Fielding / on 4 November, 2023

Let’s Parse an Email Address into User Name and Domain

This post will walk you through the steps required to parse an email address into two parts: the user name and the domain. If you are unfamiliar wit...
by Sean Fielding / on 31 August, 2023

Let’s Have Some Fun with a Reclusive Teenager and Email-to-Flow Salesforce Exception Handling

Introducing the Sproket Logic Urgency Box. Introducing the Sproket Logic Urgency Box. What's the Sproket Logic Urgency Box? The Urgenc...
by Sean Fielding / on 26 July, 2023

Introducing the Sproket Logic Scrolling Display Box (Orange Stripe Edition)

When you need to make informed business decisions based on your Salesforce data, there is no substitute for reports and dashboards. But let's face i...
by Sean Fielding / on 3 February, 2023

Email-to-Flow, Let’s Leverage a Rules Engine (or Let’s Say No to “FlowArt”)

Email-to-Flow is available on the Salesforce Appexchange. I love Email-to-Flow! I can finally control our complete Email-to-Case process... f...
1 2 3 5