Category: Email-to-Flow

I know… I know. I started asking that same question back in 2022. At the time, the new threading behavior was a promising improvement over Ref Ids, but there were still too many unresolved edge cases. As a result of these concerns, Salesforce pushed

If you are leveraging Email-to-Case, chances are you are dealing with social media logos associated with email signatures. Why worry about a few nuisance files? Good Question. – Unnecessary Clutter Each social media logo is saved as file (typically named something like image0001, image0002,

What is a Connected App? A connected app is a framework that enables external applications to integration with your Salesforce instance. A typical connected app implementation will allow integrate between external applications and the Salesforce APIs. In our use case, we are going to

Case Deflection We all know about Case Deflection. As a refresher, Case Deflection is a set tools and processes that are put in place to enable clients to resolve their own issues. This self-service approach can include assisted support (even AI assisted support more

This post will walk you through the steps required to parse an email address into two parts: the user name and the domain. If you are unfamiliar with Email-to-Flow, take a minute to review Introducing Email-To-Flow, a low-code Email Service. This is a common request.

Introducing the Sproket Logic Urgency Box. Introducing the Sproket Logic Urgency Box. What’s the Sproket Logic Urgency Box? The Urgency Box was originally conceived with one goal in mind… notify a reclusive teenager that it was time for dinner. The Goal: Provide dinner notifications

Email-to-Flow is available on the Salesforce Appexchange. I love Email-to-Flow! I can finally control our complete Email-to-Case process… from Flow! My flows, however, are getting more complicated and more difficult to maintain. You have any suggestions? I recently received the above cry for help

This post will walk you through the steps to detect language leveraging Email-to-Flow. If you are unfamiliar with Email-to-Flow, take a minute to review Introducing Email-To-Flow, a low-code Email Service. So, you want to detect the primary language within your email So, you want to

This post will walk you through the steps of building an Email-to-Opportunity process leveraging Email-to-Flow. If you are unfamiliar with Email-to-Flow, take a minute to review Introducing Email-To-Flow, a low-code Email Service. The Purchase Order Use Case More and more, we are seeing customers require

It’s a common Email-to-Case complaint. If a customer creates an email with multiple service email addresses (in other words, multiple email addresses that forward to email-to-case), multiple cases are created. Traditional resolutions fall into two categories. One email service address per org. I.e. Never