by Sean Fielding / on 2 June, 2022

Let’s build an Email-to-Lead from Scratch (Part 1)

This series of posts will walk you through the steps of building an Email-to-Lead process from scratch leveraging Email-to-Flow. If you are unfamilia...
by Sean Fielding / on 2 June, 2022

Let’s Build an Email-to-Lead from Scratch (Part 2)

This series of posts will walk you through the steps of building an Email-to-Lead process from scratch leveraging Email-to-Flow. If you are unfamilia...
by Sean Fielding / on 29 May, 2022

Retrieve the Case Thread Id

Do a quick Google search and you will quickly discover a number of formulas claiming to accurately generate a valid Salesforce Email-to-Case Thread I...
by Sean Fielding / on 29 May, 2022

New Threading Behavior; Why Plan? (Part 2)

In you want a quick summary of the new threading behavior, that a look at our Thread Id versus Email Header post. In this post, we strongly...
by Sean Fielding / on 29 May, 2022

New Threading Behavior; Why Plan? (Part 1)

In you want a quick summary of the new threading behavior, that a look at our Thread Id versus Email Header post. In this post, we strongly suggest p...
by Sean Fielding / on 25 May, 2022

Thread Id versus Email Header

As you are aware, Salesforce is introducing a new threading behavior with the Winter '21 release. As of today, the feature will be enforced in the S...
by Sean Fielding / on 24 May, 2022

Exception Emails (Part 2) – That’s It?

In the first step of Exception Handling, we identified the appropriate Exception Email recipients. In the second step, we configured the Apex Except...
by Sean Fielding / on 23 May, 2022

Exceptions (Part 1) – When Things Go Bump in the Middle of the Night

What is an exception? An exception is an error that disrupts the normal flow of code execution or flow execution. For example, attempting to popu...
by Sean Fielding / on 20 May, 2022

Introducing the Sproket Logic H.I. Box (Black Stripe Edition)

Introducing the Sproket Logic H.I. Box (Black Stripe Edition). Nice! What exactly is the Sproket Logic H.I. Box (Black Stripe Edition)...
by Sean Fielding / on 11 April, 2022

Email-To-Flow, Custom Email that Links back to a Case

Email-to-Flow is available on the Salesforce Appexchange. If you haven’t taken a peek at Introducing Email-To-Flow, a low-code Email Service,