by Sean Fielding / on 3 February, 2023

Email-to-Flow, Let’s Leverage a Rules Engine (or Let’s Say No to “FlowArt”)

Email-to-Flow is available on the Salesforce Appexchange. I love Email-to-Flow! I can finally control our complete Email-to-Case process... f...
by Sean Fielding / on 31 December, 2022

Let’s Detect Language

This post will walk you through the steps to detect language leveraging Email-to-Flow. If you are unfamiliar with Email-to-Flow, take a minute to rev...
by Sean Fielding / on 17 September, 2022

Let’s Visualize Email Scrubber

Interested in Email Scrubber? Give us a ping to learn more. Schedule a free analysis and impact estimate of your implementation. Or check us out on t...
by Sean Fielding / on 14 September, 2022

Salesforce Platform API Versions 21.0 through 30.0 Retirement (May 10, 2023)

2024 Update: Final (maybe?) Retirement has been set for Summer '25. If you are interested in this article, I assume you received a “Salesforce
by Sean Fielding / on 9 September, 2022

Let’s Build an Email-to-Opportunity

This post will walk you through the steps of building an Email-to-Opportunity process leveraging Email-to-Flow. If you are unfamiliar with Email-to-F...
by Sean Fielding / on 16 August, 2022

Eliminate Email-to-Case Duplicates at the Source

It's a common Email-to-Case complaint. If a customer creates an email with multiple service email addresses (in other words, multiple email addresse...
by Sean Fielding / on 29 July, 2022

Let’s View Some Spam (Microsoft 365)

In our previous post, Email-to-Flow, let’s deal with some spam (Microsoft 365), we discussed our Get Spam Level Apex action. This Apex action, when
by Sean Fielding / on 14 July, 2022

Dealing with Files – Storage

In this post, we will discuss the concept of File Storage. What is File Storage? Well, as the name implies, file storage is the space a...
by Sean Fielding / on 30 June, 2022

Dealing With Files – Content Versions

In this post, we will discuss the concept of Content Versions (and its potential impact on file storage). Before we get started, however, let’s touch
by Sean Fielding / on 24 June, 2022

Dealing with Files – Orphaned Files

In this post, we will discuss the concept of orphaned files. Before we get started, however, let's touch on the difference between Attachments and F...