Author: Sean Fielding

by Sean Fielding / on 28 March, 2024

Case Study “The Big Bloat”

The Frantic Call After quickly naming the project “The Big Bloat”. we got down to business with an initial audit. The Instance’s data storage was at 18.5 BG. A whopping 146%. The majority of the data storage (89%) was consumed by Email Messages. And
by Sean Fielding / on 20 March, 2024

Introducing Email Scrubber 3.0

Before we jump into Email Scrubber 3.0, let’s take a quick look at what is not changing with the new release. What is NOT Changing? Salesforce Email Scrubber What IS Changing? In prior versions of Email Scrubber, we provided the option to archive email
by Sean Fielding / on 7 February, 2024

Are you ready for New Email Threading Behavior?

I know… I know. I started asking that same question back in 2022. At the time, the new threading behavior was a promising improvement over Ref Ids, but there were still too many unresolved edge cases. As a result of these concerns, Salesforce pushed
by Sean Fielding / on 2 February, 2024

Have social issues? Let’s remove annoying social media logos with File Wipe.

If you are leveraging Email-to-Case, chances are you are dealing with social media logos associated with email signatures. Why worry about a few nuisance files? Good Question. – Unnecessary Clutter Each social media logo is saved as file (typically named something like image0001, image0002,
by Sean Fielding / on 29 January, 2024

Let’s Create a Connected App – Salesforce to Itself (with File Wipe)

What is a Connected App? A connected app is a framework that enables external applications to integration with your Salesforce instance. A typical connected app implementation will allow integrate between external applications and the Salesforce APIs. In our use case, we are going to
by Sean Fielding / on 21 January, 2024

Let’s Talk About Email-to-Case Redirection

Case Deflection We all know about Case Deflection. As a refresher, Case Deflection is a set tools and processes that are put in place to enable clients to resolve their own issues. This self-service approach can include assisted support (even AI assisted support more
by Sean Fielding / on 16 January, 2024

New Year’s Resolution: Reduce Bit Bloat with Email Scrubber 2.0

What’s in the latest version of Email Scrubber? Let’s take a look. Now with more Bit Bloat Blocking We are constantly tweaking the Bit Bloat Blocking algorithms to identify redundant email messages in your instance. With 2.0, we are releasing our most powerful version
by Sean Fielding / on 27 December, 2023

Is Email Scrubber Right for You?… Let’s Audit Your Instance

We believe Email Scrubber will quickly become your new friend. It will work tirelessly to continuously reduce the burden (and extra costs) associated with redundant email message in your instance. But don’t take our word for it. Take Email Scrubber for a spin and
by Sean Fielding / on 4 November, 2023

Let’s Parse an Email Address into User Name and Domain

This post will walk you through the steps required to parse an email address into two parts: the user name and the domain. If you are unfamiliar with Email-to-Flow, take a minute to review Introducing Email-To-Flow, a low-code Email Service. This is a common request.