by Sean Fielding / on 29 May, 2022
New Threading Behavior; Why Plan? (Part 1)
In you want a quick summary of the new threading behavior, that a look at our Thread Id versus Email Header post. In this post, we strongly suggest planning for the new threading behavior, especially if your instance includes custom functionality related to Email-to-Case.
by Sean Fielding / on 25 May, 2022
Thread Id versus Email Header
As you are aware, Salesforce is introducing a new threading behavior with the Winter ’21 release. As of today, the feature will be enforced in the Summer ’23 release. Please check the official Salesforce web site (Opt in or opt out on the New
by Sean Fielding / on 11 April, 2022
Email-To-Flow, Custom Email that Links back to a Case
Email-to-Flow is available on the Salesforce Appexchange. If you haven’t taken a peek at Introducing Email-To-Flow, a low-code Email Service, please do. It won’t bite. There are times you need/want to create a process to send a custom email. For example, you want to send
by Sean Fielding / on 24 March, 2022
Email-to-Flow, let’s move some email
Email-to-Flow is available on the Salesforce Appexchange. If you haven’t taken a peek at Introducing Email-To-Flow, a low-code Email Service – Sproket Logic, please do. It won’t bite. Hey there. I love the Email-to-Flow concept. I’m just not ready to make the leap of replacing
by Sean Fielding / on 21 March, 2022
Email-to-Flow, let’s ignore Auto Responses
Email-to-Flow is available on the Salesforce Appexchange. If you haven’t taken a peek at Introducing Email-To-Flow, a low-code Email Service – Sproket Logic, please do. In this installment, let’s take a look at automation email responses from Microsoft 365. And, more importantly, let’s see how
by Sean Fielding / on 16 March, 2022
Email-to-Flow, let’s deal with some spam (Microsoft 365)
Email-to-Flow is available on the Salesforce Appexchange. If you haven’t taken a peek at Introducing Email-To-Flow, a low-code Email Service – Sproket Logic, please do. In this installment, let’s take a look at Microsoft 365 spam protections. And, more importantly, let’s see how Email-to-Flow can
by Sean Fielding / on 15 March, 2022
Email-to-Flow, What about those pesky email headers?
Email-to-Flow is available on the Salesforce Appexchange. If you haven’t gotten a chance to review Introducing Email-To-Flow, a low-code Email Service – Sproket Logic, please do. This will give you a general overview of Email-to-Flow. If you’re up-to-speed, let’s talk about those pesky email headers.
by Sean Fielding / on 14 March, 2022
Email-to-Flow, Link Files to Cases
Email-to-Flow is available on the Salesforce Appexchange. If you haven’t gotten a chance to review Introducing Email-To-Flow, a low-code Email Service – Sproket Logic, please do. This will give you a general overview of Email-to-Flow. If you have reviewed the article, let’s waste no time
by Sean Fielding / on 11 March, 2022
Email-to-Flow, Assignment Rules Please
Email-to-Flow is available on the Salesforce Appexchange. If you want to create a Case (or a lead for that matter) in Flow AND run assignment rules, you are out of luck. It’s a gap in Flow. Sure, there are workarounds. For example, you could
by Sean Fielding / on 11 March, 2022
Email-to-Flow, Let’s Dive In
Email-to-Flow is available on the Salesforce Appexchange. If you haven’t gotten a chance to review Introducing Email-To-Flow, a low-code Email Service, please do. This will give you a general overview of Email-to-Flow. If you have reviewed the article, let’s waste no time and dive