by Sean Fielding / on 21 December, 2024
What to expect when implementing Email Scrubber
I'm often asked what a typical Email Scrubber implementation entails. Let's use a recent implementation as an example.
Phase 1 - Discuss
The f...
by Sean Fielding / on 10 July, 2024
Let’s Build an Email-to-Opportunity Process
This post will walk you through the steps required to create an Email to Opportunity process. If you are unfamiliar with Email-to-Flow, take a minute...
by Sean Fielding / on 28 March, 2024
Case Study “The Big Bloat”
The Frantic Call
After quickly naming the project "The Big Bloat". we got down to business with an initial audit. The Instance's data...
by Sean Fielding / on 20 March, 2024
Introducing Email Scrubber 3.0
Before we jump into Email Scrubber 3.0, let's take a quick look at what is not changing with the new release.
What is NOT Changing?
Salesforce
...
by Sean Fielding / on 7 February, 2024
Are you ready for New Email Threading Behavior?
I know... I know. I started asking that same question back in 2022. At the time, the new threading behavior was a promising improvement over Ref I...
by Sean Fielding / on 2 February, 2024
Have social issues? Let’s remove annoying social media logos with File Wipe.
If you are leveraging Email-to-Case, chances are you are dealing with social media logos associated with email signatures.
Example: Facebook i...
by Sean Fielding / on 29 January, 2024
Let’s Create a Connected App – Salesforce to Itself (with File Wipe)
What is a Connected App?
A connected app is a framework that enables external applications to integration with your Salesforce instance. A typica...
by Sean Fielding / on 21 January, 2024
Let’s Talk About Email-to-Case Redirection
Case Deflection
We all know about Case Deflection. As a refresher, Case Deflection is a set tools and processes that are put in place to enable c...
by Sean Fielding / on 16 January, 2024
New Year’s Resolution: Reduce Bit Bloat with Email Scrubber 2.0
What's in the latest version of Email Scrubber? Let's take a look.
Now with more Bit Bloat Blocking
We are constantly tweaking the Bit Bloat B...