Tag: email header

by Sean Fielding / on 29 May, 2022

New Threading Behavior; Why Plan? (Part 2)

In you want a quick summary of the new threading behavior, that a look at our Thread Id versus Email Header post. In this post, we strongly suggest planning for the new threading behavior, especially if your instance includes custom functionality related to Email-to-Case. In this Why
by Sean Fielding / on 29 May, 2022

New Threading Behavior; Why Plan? (Part 1)

In you want a quick summary of the new threading behavior, that a look at our Thread Id versus Email Header post. In this post, we strongly suggest planning for the new threading behavior, especially if your instance includes custom functionality related to Email-to-Case.