Author: Sean Fielding

In you want a quick summary of the new threading behavior, that a look at our Thread Id versus Email Header post. In this post, we strongly suggest planning for the new threading behavior, especially if your instance includes custom functionality related to Email-to-Case.

As you are aware, Salesforce is introducing a new threading behavior with the Winter ’21 release. As of today, the feature will be enforced in the Summer ’23 release. Please check the official Salesforce web site (Opt in or opt out on the New

In the first step of Exception Handling, we identified the appropriate Exception Email recipients. In the second step, we configured the Apex Exception Email and Process Automation Exception Email (Exceptions – When Things Go Bump in the Middle of the Night). Then we sat

What is an exception? An exception is an error that disrupts the normal flow of code execution or flow execution. For example, attempting to populate a string field with a value longer than its maximum length, will result in a STRING_TOO_LONG exception. In a

Introducing the Sproket Logic H.I. Box (Black Stripe Edition). Nice! What exactly is the Sproket Logic H.I. Box (Black Stripe Edition)? In order to explain the Sproket Logic H.I. Box (Black Stripe Edition), I need to take a step back and explain the Health

Email-to-Flow is available on the Salesforce Appexchange. If you haven’t taken a peek at Introducing Email-To-Flow, a low-code Email Service, please do. It won’t bite. There are times you need/want to create a process to send a custom email. For example, you want to send

Email-to-Flow is available on the Salesforce Appexchange. If you haven’t taken a peek at Introducing Email-To-Flow, a low-code Email Service – Sproket Logic, please do. It won’t bite. Hey there. I love the Email-to-Flow concept. I’m just not ready to make the leap of replacing

Email-to-Flow is available on the Salesforce Appexchange. If you haven’t taken a peek at Introducing Email-To-Flow, a low-code Email Service – Sproket Logic, please do. In this installment, let’s take a look at automation email responses from Microsoft 365. And, more importantly, let’s see how

Email-to-Flow is available on the Salesforce Appexchange. If you haven’t taken a peek at Introducing Email-To-Flow, a low-code Email Service – Sproket Logic, please do. In this installment, let’s take a look at Microsoft 365 spam protections. And, more importantly, let’s see how Email-to-Flow can

Email-to-Flow is available on the Salesforce Appexchange. If you haven’t gotten a chance to review Introducing Email-To-Flow, a low-code Email Service – Sproket Logic, please do. This will give you a general overview of Email-to-Flow. If you’re up-to-speed, let’s talk about those pesky email headers.