Tag: email-to-case

by Sean Fielding / on 14 March, 2022

Email-to-Flow, Link Files to Cases

Email-to-Flow is available on the Salesforce Appexchange. If you haven’t gotten a chance to review Introducing Email-To-Flow, a low-code Email Service – Sproket Logic, please do. This will give you a general overview of Email-to-Flow. If you have reviewed the article, let’s waste no time
by Sean Fielding / on 11 March, 2022

Email-to-Flow, Assignment Rules Please

Email-to-Flow is available on the Salesforce Appexchange. If you want to create a Case (or a lead for that matter) in Flow AND run assignment rules, you are out of luck. It’s a gap in Flow. Sure, there are workarounds. For example, you could
by Sean Fielding / on 9 March, 2022

Introducing Email-To-Flow, a low-code Email Service

Email-to-Flow is available on the Salesforce Appexchange. Before we dive into Email-To-Flow, let’s review Email Services. What are Email Services? Most simply put, Email Services are automated process that use an Apex class to process inbound email. Once an inbound email is received by
by Sean Fielding / on 7 March, 2022

So, You Want to Delete Email-to-Case Attachments?

If you are considering deleting email-to-case attachments, here are a couple of considerations. First, you need to determine if the email-to-case process is set up to generate Attachments or Files. Salesforce Files replaced attachments and are now the recommended approach as they are shareable