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E2F: Get Salesforce Thread Id
Leverage the Get Salesforce Thread Id apex action to retrieve the thread Id associated to a case. Note: Once you Opt In to Disable REF ID and Transition to New Email Threading Behavior, the apex action will always return ‘’. This apex action should be used for transitional purposes only.
Inputs
Case Id
The case Id
Outputs
Thread Id
​The thread Id associated to the case. Note: Once you Opt In to Disable REF ID and Transition to New Email Threading Behavior, the apex action will always return ‘’. This apex action should be used for transitional purposes only.
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