E2F: Get Case Id from Thread Id (Origina

E2F: Get Case Id from Thread Id (Original Approach)

Leverage the Get Case Id from Thread Id apex action to find the case that matches the thread id. Note: Once you Opt In to Disable REF ID and Transition to New Email Threading Behavior, the apex action will always return ‘’. This apex action should be used for transitional purposes only.

Inputs

Thread Id

The thread id from the incoming email message.

Outputs

Case Id

The Id of the case found

isClosed

If a case is found, the isClosed status indicator of that case

Status

If a case is found, the specific status of the case

Case Exists

A true/false indicating if a matching case was found

isSuccess

Set to True if the apex action was successful. Set to False if an error was encountered.

Error Message

If status is “Fail”, the message of the error encountered