E2F: Get Case Id from ETF Headers

Leverage the Get Case Id from ETF Headers apex action in conjunction with the Generate Message Id apex action. This apex action can link cases by the Message Id generated in the Generate Message Id apex action.

Inputs

Headers

The email header string

Outputs

Case Id

The Id of the case found

isClosed

If a case is found, the isClosed status indicator of that case

Status

If a case is found, the specific status of the case

Case Exists

A true/false indicating if a matching case was found